FAQs
Is there a registration fee?
How do I raise pledges online?
When and where do I submit my pledge form?
How do I obtain details on my event such as time, location etc.?
What happens at an event?
I have raised over $125 and have selected a prize. When should I expect to receive my prize?
Is there a registration fee?
There is no registration fee for the Heel ‘n’ Wheel-a-Thon. However, we request participants to raise a minimum of $50 in pledges as it gets them a cool Heel ‘n’ Wheel-a-Thon participant t-shirt that they can proudly wear at the event.
How do I raise pledges online?
You can raise pledges securely and efficiently online by using ePledge – our online pledge system.
New ePledge User
If you are using ePledge for the first time, just click on “Create an ePledge account", select your event, and the system will lead you through the set-up process.
Returning ePledge User
If you are a returning ePledge user, simply login to ePledge and register for the event you’d like to participant in this year. If you don’t remember your user name and/or password, but know the email address you used, you can use that instead. If you don’t remember the email address you used, email your first and last name to heelnwheel@ccfc.ca and we may be able to help you.
When and where do I submit my pledge form?
All pledge forms should be handed in at the check-in/registration table on event day. If you collected pledges online you will also need to bring a print-out of your online donations with you. Pledges collected online will be added to your pledge total and will count towards the prize you earn.
If you are unable to attend the event or if you want to collect pledges past the event date, you have up to three weeks after the event to do so. All pledge forms not submitted at the event should be mailed to your Crohn’s and Colitis Foundation of Canada’s regional office.
How do I obtain details on my event such as time, location etc.?
For information on your Heel ‘n’ Wheel-a-Thon click here to find the event you’ve registered for and click on the url to your event. You’ll find a lot of information including what time registration begins, what time ‘warm up’ and ‘kick off’ are scheduled for, date, location and a telephone number you can call for additional details.
What happens at an event?
While every Heel ‘n’ Wheel-a-Thon is unique - routes for example are usually around 5 km but vary from community to community and activities for kids differ – every event is a fun-filled family-oriented one! In addition to heeling and wheeling alongside other enthusiastic participants and getting rejuvenated by the refreshments on hand, every Heel ‘n’ Wheel-a-Thon has tons more to offer. There could be martial arts demonstrations, a collection of impeccably maintained vintage cars on view, free massages for exhausted participants, pizza making tables for kiddies, live music, the friendliest and gentlest mascots… it all depends on what exciting stuff has been lined up for the event you’ve registered for. Click here for event specific details.
I have raised over $125 and have selected a prize. When should I expect to receive my prize?
We do our best to get prizes out to participants as soon as possible. There are however, a number of steps involved and it may take up to 10 weeks for participants to receive their prizes. Click here to see the process.
FAQs on ePledge
What is ePledge?
What is the advantage to using ePledge?
Do I need to create a new ePledge account every year or can I use a prior year’s user name and password?
When I log into my ePledge account to register for this year’s event, I see information that pertains to the last Heel ‘n’ Wheel-a-Thon I participated in. Am I on the wrong page/website?
Is there a registration deadline?
What is required to set up my personal fundraising page?
After the initial set up, can I change my webpage?
Why did I not get a bounce-back message?
How are donations processed? How will tax receipts be issued?
Can people donate anonymously?
Is the ePledge system secure?
If I mistakenly make a donation twice, can one transaction be refunded?
Can I use ePledge and a hard copy pledge form simultaneously?
How long after my Heel ‘n’ Wheel-a-Thon event can I solicit for and/or receive pledges through ePledge?
Can I choose my prize online? Is there a deadline by which I have to choose my prize?
Do I have to specify my prize choice on my pledge form and on ePledge?
How long after my Heel ‘n’ Wheel-a-Thon event will I receive my prize?
Is there a minimum or maximum number of people that need to be on a HNW team?
Do team members receive prizes individually or collectively?
What is ePledge?
ePledge is the Crohn’s and Colitis Foundation of Canada’s online pledging system for the Heel ‘n’ Wheel-a-Thon: one of our most energetic and fun fundraising events. It is an efficient, simple and secure way for you to raise money for the CCFC. And just as efficient simple and secure for supporters to pledge to you. ePledge makes asking and donating fun.
What is the advantage to using ePledge?
There are many advantages to using ePledge.
- Once you register on it, you can create your own web page with a personal message and photograph and start a web blog detailing your training and plans for the Heel ‘n’ Wheel-a-Thon.
- Your fundraising page is a personal and fun way to connect with your friends, family, and supporters, and serves as a hub for them to keep up to date with your Heel ‘n’ Wheel-a-Thon journey.
- ePledge allows you to enter (or import) a list of your potential sponsors into an online email address book and then send out a friendly email asking them to sponsor you.
- When a sponsor makes a pledge, he/she will automatically receive a ‘thank you’ email and a tax receipt (if asked for). You will also receive an email notification every time you receive a pledge.
- It permits you to set up a Heel ‘n’ Wheel-a-Thon team, track your individual and team goals and gives you the option of working towards a team prize.
- You can choose your prize online.
- Your personal fundraising page allows you to reach more people worldwide with greater ease, as well as allows people to donate to you from anywhere in the world so you don’t need to target only those close by.
- ePledge gives you access to all your information from the previous year/s.
These are just a few of the many features ePledge has.
Do I need to create a new ePledge account every year or can I use a prior year’s user name and password?
You do not need to create a new ePledge account every year. However, you do need to register for this year’s event. If you created an account in a prior year (2005, 2006 or 2007) and remember your user name and password, you can use them to login and then register for this year. If you don’t remember your user name and/or password, but know the email address you used, you can use that instead. If you don’t remember the email address you used, email your first and last name to heelnwheel@ccfc.ca and we may be able to help you.
The biggest advantage to using an account previously set up is it gives you access to all your information from the previous year/s. For example, when you register for this year’s event, the form fields will be populated with your mailing address; you can access the system’s online email address book/contact list you created in a previous year; see who pledged to you and how much, etc.
When I log into my ePledge account to register for this year’s event, I see information that pertains to the last Heel ‘n’ Wheel-a-Thon I participated in. Am I on the wrong page/website?
No, when you log in to this year’s site, you will see references to the last event you registered for and the message "We're sorry but this project is now closed." Your next step is to register for this year’s event by clicking on the link in the sentence that says ‘To register for 2008, click here.”
Is there a registration deadline?
Yes, registration closes a day prior to your event date. For example: If you are participating in the Edmonton Heel ‘n’ Wheel-a-Thon that is on June 10, you have to register by midnight of June 8.
What is required to set up my personal fundraising page?
Setting up your personal web page is quick and easy and requires no technical skills. All you need is a little time and a digital photograph of yourself – if you have one. Though even that is not required.
After the initial set up, can I change my webpage?
Absolutely! You can update and personalize your page quickly and easily, as often as you want.
I emailed my friend through ePledge asking him to sponsor me, but he said he never got my email as his email address had changed. Why did I not get a bounce-back message?
Emails sent through ePledge are set up to get past anti-spam filters. Hence bounce-back messages do not get sent back to the participant. Ensure the email addresses in your contact list are accurate and current. It is a good idea to follow up your solicitation email with a personal phone call. You could also email potential sponsors whom you haven’t heard from through your regular email account. Let everyone know they can search for you by first or last name on the website to pledge pledge to you and do not require a url to your personal page.
How are donations processed? How will tax receipts be issued?
Sponsors donate online using a credit card. The money is automatically added to your pledge total and sent to the CCFC. This avoids the hassles of having to collect your pledges and fill in a form. Additionally, thank you notes and tax receipts are sent to each donor automatically via email. This saves you and the CCFC the effort of doing this manually.
Can people donate anonymously?
Yes. Individuals who donate have the option of keeping their name and/or their donation amount hidden. Those who donate anonymously will appear on your fundraising page as ‘Anonymous’. Those who choose to conceal their donation amount will have only their name appear on your fundraising page. Or they can choose to have neither name nor the amount show on your page.
Please Note: a donor’s identity will still be passed on to you and to the CCFC for processing reasons, but will not be revealed online.
Is the ePledge system secure?
Yes. The system uses the most current encryption tools to provide a safe and secure environment for participants and donors. All transactions and data are captured and stored in a secure environment. Industry standard Secure Socket Layer (SSL) encryption certificates are used. The ePledge site displays the GeoTrust Quick SSL Premium seal that confirms the transaction is secure and displays a real-time date/time stamp on it. The timestamp is for Greenwich Mean Time or GMT.
Electronic tax receipts are secured with either a random 40-bit or 128-bit encryption code ensuring their authenticity while at the same time, meeting all government standards. While pdf documents sent through ePledge can be printed, they are tamper proof. In addition, all online transactions are conducted using the HTTPS protocol – the same standards used by most major financial institutions on their online banking applications.
If I mistakenly make a donation twice, can one transaction be refunded?
Absolutely! Please email heelnwheel@ccfc.ca or please call Mabel Rodricks at (416) 920-5035 ext. 213 or email mrodricks@ccfc.ca the details.
Can I use ePledge and a hard copy pledge form simultaneously?
Definitely! Your personal fundraising page is intended to be only one part of your overall fundraising approach. You can still solicit donations via mail, phone, or in person. We provide an area for you on your webpage to record your pledge form donations and add them to your total – so you have the widest selection when choosing your prize.
How long after my Heel ‘n’ Wheel-a-Thon event can I solicit for and/or receive pledges through ePledge?
You have up to three weeks after your event date to solicit people for pledges and also to receive online pledges. For example: If you are participating in the Edmonton Heel ‘n’ Wheel-a-Thon that is on June 10, you have until midnight of July 1 to solicit and receive pledges.
Can I choose my prize online? Is there a deadline by which I have to choose my prize?
Yes, you can choose your prize online! You have up to three weeks after your event date to select your prize and can change your choice as often as you wish until then. Remember, only ONE prize per pledge form. If you are collecting both ePledge and pledge form donations, you must include your pledge form donations to your ePledge total to be eligible for the prize in the appropriate prize category based on the total amount raised.
Please note that CCFC reserves the right to substitute prizes of equal or greater value.
Do I have to specify my prize choice on my pledge form and on ePledge? What happens if my pledge form and ePledge prize selection differ?
No, you don’t have to specify your prize choice in both places. You can inform us of your prize choice either on your pledge form or on ePledge. If you’ve selected a different prize using each method, we reserve the right to send either one to you.
How long after my Heel ‘n’ Wheel-a-Thon event will I receive my prize?
We are aware that many participants are eager to receive their prize soon after their event has ended and want to reassure you that we work hard to get our amazing prizes out to participants in an efficient and timely manner. However, the processing of forms, data entry and then shipping prizes means that most prizes will be delivered by early September.
Is there a minimum or maximum number of people that need to be on a Heel ‘n’ Wheel-a-Thon team?
There are no restrictions on team members. You can have a team of two if you wish.
Do team members receive prizes individually or collectively?
It depends on the team leader. If he or she decides the team will work together for a team prize then team members will not be able to select an individual prize. However, if the team captain decides team members get to choose an individual prize, team members will be able to choose their own personal prize.
If you have a question that isn’t answered here, please email heelnwheel@ccfc.ca
|
